FAQ

1. What does a trip with Yarumi Escapes include? Each experience is designed end-to-end. Your trip may include accommodations, private transportation, guided tours, curated local experiences, restaurant bookings, and 24/7 concierge support—depending on your selected package or itinerary.

2. Do you offer personalized itineraries or only ready-made trips? We offer both. You can choose from our handpicked itineraries or work with us to design a fully tailored journey that matches your interests, travel style, and schedule.

3. What’s the difference between pre-designed trips and personalized itineraries? Our ready-made trips are crafted for specific regions and travel styles—they’re bookable with just a few clicks. Personalized itineraries are built from scratch based on your preferences and include one-on-one planning sessions with our travel experts.

4. Can I book only certain experiences and handle the rest myself? Absolutely. We’re happy to design a partial itinerary or book select services, such as day tours or transfers, if you already have part of your trip planned.

5. What types of accommodations do you offer? Are they all luxury stays? We work with a curated selection of boutique hotels, luxury lodges, and exclusive rentals. Our focus is on comfort, authenticity, and local charm. Let us know your preferences and we’ll make sure you feel at home.

6. How do I book a trip? Do I need to pay everything upfront? Once we’ve finalized your itinerary, we’ll send a secure payment link. In most cases, we require a deposit to confirm your booking, with the remaining balance due closer to your travel date.

7. What payment methods do you accept? Can I pay in installments? We accept major credit cards, PayPal, and bank transfers. For personalized itineraries, we can offer installment options—just ask your travel coordinator.

8. What is your cancellation policy? Do you offer refunds? Cancellation policies vary depending on your itinerary and service providers. We’ll provide clear terms before confirming your booking. In some cases, we may be able to offer partial refunds or credits.

9. Are your prices listed in USD or local currency? All prices on our website and proposals are listed in USD for clarity, but we’re happy to work in other currencies upon request.

10. Will someone pick me up at the airport? How do I get around during my trip? Yes, we can arrange airport pick-ups and all local transportation. Depending on your itinerary, this may include private drivers, shuttles, domestic flights, or rental cars.

11. Can I book only transportation with Yarumi? Yes. If you just need help getting around Costa Rica, we can provide reliable transfer solutions, even if you’ve arranged other parts of your trip independently.

12. How far in advance should I book? We recommend reaching out at least 6 weeks before your travel date—especially during high season—but we’re also happy to help with last-minute plans when possible.

13. How long does it take to plan a custom itinerary? Planning typically takes 1 to 2 weeks depending on complexity. We’ll keep in close contact and adapt as needed to your timeline.

14. Can I travel any time of the year? What’s the best season to visit? Costa Rica is a year-round destination. The dry season (Dec–April) is perfect for beach escapes, while the green season (May–Nov) offers lush landscapes and fewer crowds.

15. Are these trips suitable for families with children? Yes! We create family-friendly experiences with appropriate activities, accommodations, and logistics to make sure everyone enjoys the journey.

16. Do you accommodate travelers with reduced mobility or dietary restrictions? Of course. We’ll gladly adapt your itinerary to suit any specific needs, including accessibility or meal preferences—just let us know in advance.

17. Can I travel solo or are trips only for couples and groups? We welcome solo travelers! Whether you’re seeking wellness, adventure, or cultural immersion, we’ll craft a safe, enriching experience just for you.

18. Will I have support during my trip? How do I contact Yarumi if I need help? Yes. You’ll have a dedicated travel concierge available throughout your trip via WhatsApp, phone, or email. We’re here to make your travel experience seamless.

19. How do I communicate with Yarumi before, during, and after the trip? We maintain close contact from your first inquiry to your return home. You’ll receive updates, confirmations, and personalized support every step of the way.

20. What makes Yarumi Escapes different from other travel agencies or platforms? We don’t sell trips—we create them with care, deep local knowledge, and personal dedication. With Yarumi, you’ll enjoy direct contact with local experts, tailor-made journeys, and the peace of mind of traveling with a committed team.